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Welcome to LuxDogElite LLC. By accessing our website and placing an order for our handcrafted jewelry for pets, you confirm that you accept these Terms and Conditions in full. If you do not agree to these Terms and Conditions, you must not use our website or purchase our products.
These Terms and Conditions govern your relationship with us and outline your rights and obligations as a customer. We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site following any changes signifies your acceptance of the new Terms and Conditions.

1. Products
At LuxDogElite LLC, we specialize in designing and producing exquisite handcrafted jewelry specifically for pets. Our commitment to quality and craftsmanship ensures that each product meets the highest standards.
1.1 Product Quality and Inspection
Every piece of jewelry undergoes a rigorous inspection process after production. Our skilled artisans meticulously examine each item to ensure it meets our quality standards. We then stamp each piece, document its specifications, and issue a certificate of authenticity. This certificate provides assurance that your jewelry is crafted from high-quality materials and is made with care.
1.2 Product Descriptions
We strive to provide accurate and detailed descriptions of our products, including specifications, materials used, and care instructions. However, please note that variations may occur due to the handcrafted nature of our products. We encourage you to contact us if you have any questions regarding specific items before making a purchase.
1.3 Availability
While we make every effort to maintain accurate inventory levels, certain products may become unavailable due to demand or production delays. In such cases, we will notify you promptly and provide options for a full refund or an alternative product.

2. Payment Methods
To provide our customers with flexible options for purchasing our handcrafted jewelry for pets, we accept the following payment methods:
2.1 Bank Transfer
Customers can opt for bank transfers as a secure payment method. To complete your purchase via bank transfer, please follow these steps:
Select the bank transfer option at checkout.
Our bank details will be provided, including the account name, account number, and sort code.
Once you initiate the transfer, please ensure to include your order number as a reference.
Note that bank transfers may take a few business days to process, and your order will be confirmed once the payment is received in our account.
2.2 Credit Card Payments
We accept credit card payments through Stripe, a secure and reliable payment gateway. You can pay using major credit cards, including Visa, MasterCard, and American Express.
At checkout, select the credit card payment option and enter your card details as prompted.
All credit card transactions are processed securely through Stripe’s encrypted systems to protect your financial information.
2.3 PayPal
For added convenience, we may offer PayPal as a payment option during checkout.
If available, simply select the PayPal option and follow the prompts to complete your purchase.
PayPal provides an additional layer of security, allowing you to pay without directly entering your credit card details on our site.
2.4 Payment Confirmation
After you complete your payment, we will send you a confirmation email detailing your order and the payment received. Please keep this email for your records. If you do not receive a confirmation within 24 hours, please contact us to verify the status of your order.

3. Shipping Policy
We understand that timely delivery is crucial for our customers. Therefore, we have established a clear shipping policy to ensure your handcrafted jewelry for pets reaches you safely and promptly.
3.1 Shipping Methods
We utilize reputable shipping carriers to deliver our products worldwide. Shipping options may include standard and express delivery, depending on your location. During checkout, you will have the opportunity to select your preferred shipping method.
3.2 Shipping Costs
Shipping costs vary based on the destination, weight of the package, and the selected shipping method. The total shipping fee will be calculated and displayed at checkout before you finalize your order.
Free Shipping: We may offer free shipping promotions for orders over a certain amount. Please check our website for current promotions.
3.3 International Shipping
We proudly offer international shipping to various countries, including but not limited to the UAE, USA, UK, and European countries. If your country does not appear in the shipping options at checkout, please contact us directly for assistance with shipping arrangements.
3.4 Order Processing Time
Once you place your order, we will process it within 30-40 business days. After processing, you will receive a shipping confirmation email with tracking information to monitor your order’s progress.
3.5 Delivery Timeframes
Delivery times depend on the shipping method selected and your location. Please allow the following estimated delivery times:
Domestic Orders: 3-7 business days
International Orders: 7-21 business days
Please note that these timeframes are estimates and may vary due to factors beyond our control, such as customs delays or adverse weather conditions.
3.6 Delivery Issues
If you encounter any issues with delivery, such as a lost or damaged package, please contact us within 2 days of the expected delivery date. We will work with you and the shipping carrier to resolve the issue promptly.

4. Returns and Refunds
At LuxDogElite LLC, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our return and refund policy outlines the conditions under which you may return products.
4.1 Eligibility for Returns
You may return any product that is unused, in its original packaging, and in perfect condition within 14 days of receiving your order. To initiate a return:
Contact us via email at LuxDogElite@yahoo.com with your order number and reason for the return.
We will provide you with instructions on how to return the item.
4.2 Non-Eligible Returns
We do not accept returns for the following:
⦁    Products that have been opened and used.
⦁    Customized or personalized items, unless there is a manufacturing defect.
⦁    Products returned outside the specified timeframe.

4.3 Return Process
Once you receive our return authorization, please follow these steps to return your product:
Pack the item securely in its original packaging, including all accessories, documentation, and the certificate of authenticity.
Ship the item to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a manufacturing error or defective item.
4.4 Refund Process
Upon receiving and inspecting the returned product, we will process your refund within 5-10 business days. The refund will be issued to the original payment method.
Please note that shipping costs are non-refundable. If you received free shipping on your order, the actual shipping costs incurred by us will be deducted from your refund.
4.5 Exchange Policy
We currently do not offer exchanges. If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired item.

5. Warranty Policy
At LuxDogElite LLC, we emphasize the quality and craftsmanship of our handcrafted jewelry for pets. However, due to the nature of jewelry and its use, we have established the following warranty policy:
5.1 No Warranty Coverage
We do not provide a warranty for our jewelry products. The absence of a warranty is due to several factors, including the delicate nature of jewelry and the variety of conditions under which customers may use and care for the items. Therefore, we cannot guarantee against wear and tear, accidental damage, or improper care.
5.2 Customer Responsibility
Customers are solely responsible for the care and maintenance of their jewelry. To ensure the longevity of your jewelry, we recommend following these care instructions:

⦁     Gently clean your jewelry with a soft cloth to remove dirt or residue. Avoid harsh chemicals or abrasives that may damage the finish.
⦁    Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch to prevent scratches and tangling.
⦁     Remove jewelry before bathing, swimming, or engaging in activities that may expose it to excessive moisture or rough handling.

5.3 Reporting Issues
If you experience any issues with your jewelry, such as defects in materials or craftsmanship upon receipt, please contact us immediately at LuxDogElite@yahoo.com with your order number and details of the issue. We will review the situation and, if applicable, provide further instructions.

6. Data Protection and Privacy Policy
At LuxDogElite LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This section outlines how we collect, use, store, and protect your data.
6.1 Data Collection
We collect personal information from you when you interact with our website or place an order. The information we may collect includes:
⦁     This includes your name, email address, phone number, and shipping address
⦁    If you make a purchase, we may collect payment information through secure payment gateways like Stripe and PayPal. We do not store your credit card information.
⦁    If you create an account with us, we collect the information you provide, which may include a username and password.
6.2 Use of Personal Information
We use your personal information for the following purposes:
⦁    To process and fulfill your orders, including shipping and handling.
⦁    To communicate with you regarding your order, shipping updates, and customer support inquiries.
⦁    To send you promotional emails and newsletters, if you have opted in to receive them. You may unsubscribe from these communications at any time.
⦁     To improve our website, products, and services based on user feedback and preferences.
6.3 Data Security
We implement a variety of security measures to protect your personal information. 
We use Secure Socket Layer (SSL) technology to encrypt sensitive information transmitted online. We store your data on secure servers with restricted access to protect against unauthorized access. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6.4 Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:
⦁    Shipping Providers: We share your information with trusted shipping companies to facilitate the delivery of your orders.
⦁    Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.

6.5 Customer Rights
You have the following rights concerning your personal data:
⦁    You may request access to the personal information we hold about you.
⦁     You can request corrections to any inaccurate or incomplete information.
⦁     You may request the deletion of your personal information, subject to legal obligations we may have to retain certain data.
⦁    You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, our data protection practices, or your rights, please do not hesitate to contact us.

7.1 Customer Support
You can reach our customer support team through the following methods:

Email: LuxDogElite@yahoo.com

7.2 Response Time
We aim to respond to all inquiries within 72 hours. If you have an urgent matter, please indicate this in your communication, and we will prioritize your request.
7.3 Feedback and Complaints
We value your feedback and strive to improve our services continually. If you have any complaints or suggestions regarding our products or services, please share them with us through the contact methods listed above. We will investigate any issues raised and do our best to resolve them promptly.


8. Miscellaneous Clauses 
8.1 Governing Law and Dispute Resolution
These Terms and Conditions, as well as any separate agreements whereby we provide you with products or services, shall be governed by and construed in accordance with the laws of United Arab Emirates.
8.2 Dispute Resolution
In the event of any disagreement, dispute, or claim arising out of or in connection with these Terms and Conditions, we encourage you to contact us first to resolve the issue informally. You can reach our customer service team at LuxDogElite@yahoo.com. We will do our best to address your concerns promptly.
8.3 Entire Agreement
These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and LuxDogElite LLC regarding your use of our website and the purchase of our products. They supersede any prior agreements or understandings, whether written or oral.
8.4 Amendments
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after any modifications indicates your acceptance of the new Terms and Conditions.
8.5 Waiver
No waiver of any term or provision of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term, and any failure of LuxDogElite LLC to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.



Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: LuxDogElite@yahoo.com
Thank you for choosing LuxDogElite LLC. We appreciate your business and look forward to serving you!

Effective Date: These Terms and Conditions are effective as of October 12, 2024.