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Last Updated: 12.10.2024

At LuxDogElite LLC, we pride ourselves on delivering high-quality handcrafted jewelry designed specifically for pets. Each piece we create is a custom-made item tailored to your unique specifications, ensuring that your purchase is truly one-of-a-kind. We understand that sometimes circumstances change, and you may need to cancel your order. To facilitate a clear understanding of our policies and procedures regarding order cancellations and refunds, we have established the following detailed cancellation policy.

1. Importance of Our Cancellation Policy

We recognize that ordering custom products is different from purchasing standard retail items. Once you place an order, we immediately begin the process of crafting your unique piece. This often involves sourcing materials and allocating resources specifically for your order. Therefore, we must implement strict guidelines concerning cancellations to ensure the efficient operation of our business while protecting our customers' interests.
Our cancellation policy aims to strike a balance between offering flexibility to our customers and ensuring that we can continue to provide high-quality products in a timely manner. We encourage you to review this policy thoroughly and reach out with any questions or concerns you may have.

2. Cancellation Period

Customers may cancel their orders within 24 hours of placing the order. This cancellation window allows us to manage our resources effectively and minimize any potential losses associated with custom production. It is crucial to communicate any cancellation requests as soon as possible within this time frame to facilitate a smooth cancellation process.

3. Process for Cancelling Orders

To cancel your order, please follow the steps outlined below. We aim to make this process as straightforward as possible to ensure your experience remains positive.
1. Initiate Contact via Email: To begin the cancellation process, send an email to our dedicated customer service team at LuxDogElite@yahoo.com . We request that you use the subject line "Order Cancellation Request" to ensure your email is prioritized.

4. Provide Necessary Information: In your email, please include the following details to help us identify your order quickly:
Order Number: This number can be found in your order confirmation email.
Full Name: Provide the name used when placing the order to match it with our records.
Reason for Cancellation: While not mandatory, including a brief explanation of your reason for cancellation will help us understand your situation and improve our services in the future.

5. Await Confirmation: Once we receive your cancellation request, our team will process it promptly. You will receive a confirmation email detailing the status of your cancellation request and, if applicable, the refund process.

6. Refund Policy upon Cancellation

We believe in transparency when it comes to our refund policy, especially in relation to cancellations. Here’s how we manage refunds:
Full Refund within 24 Hours: If you submit your cancellation request within 24 hours of placing the order, we will process a full refund for the amount you paid. The refund will be credited back to your original payment method (e.g., credit card, PayPal). Please note that the time it takes for the funds to appear in your account may vary based on your bank or payment provider.
No Refunds after Production Begins: Once we commence production on your custom item, we cannot accept cancellations. As each product is uniquely tailored to your specifications, no refunds will be issued after this point. We appreciate your understanding in this matter, as it allows us to maintain the high-quality standards our customers expect.

7. Handling Issues with Orders

At LuxDogElite LLC, we strive for excellence in every piece we create. However, we understand that issues can arise, and we encourage you to reach out to us if you encounter any problems with your order. Whether it’s a manufacturing defect, a discrepancy with your order, or a concern about the product, we are here to assist you.
1. Immediate Contact: If you experience any issues, please contact our customer service team as soon as possible via email at LuxDogElite@yahoo.com . We recommend including the following information in your email:

a. Your order number
b. A detailed description of the issue you are experiencing
c. Any relevant photographs that illustrate the problem
2. Resolution Process: Upon receiving your email, our team will promptly review your case. We are committed to resolving any legitimate concerns, and our team will work diligently to find a suitable solution, whether that involves issuing a refund, replacement, or other forms of assistance.

8. No Refunds for Used or Damaged Products

We want to be clear about our stance on refunds for products that have been used or damaged. Once a product has been opened and used, we do not offer refunds. This policy is in place to maintain the integrity of our products and to ensure customer satisfaction.
1. Product Care: We encourage all customers to handle their custom jewelry with care. Each piece is crafted with high-quality materials, and proper handling will ensure its longevity. If you have questions about caring for your jewelry, please do not hesitate to reach out to us.
2. Reporting Damage: If your item arrives damaged or defective, please contact us immediately upon receipt. We will assess the situation and determine the best course of action. In cases of manufacturing defects, we will gladly assist in finding a resolution.

9. Contact Us for Support

For all cancellation requests, inquiries about your order, or any other concerns, please do not hesitate to reach out to us. Our customer service team is here to help you, and we want to ensure your experience with LuxDogElite LLC is positive.

Email: LuxDogElite@yahoo.com
We value your feedback and are always looking to improve our services. Your satisfaction is our top priority, and we appreciate your support and understanding.

Thank you for choosing LuxDogElite LLC for your custom jewelry needs. We appreciate your trust in us to create something special for your beloved pets. Our cancellation policy is designed to be fair and transparent, reflecting our commitment to customer service. We encourage you to familiarize yourself with this policy and reach out to us with any questions or concerns.

We look forward to creating beautiful, custom-made jewelry that you and your pets will cherish for years to come!